Knowledge Management

Upcoming Class Dates

Course Specifications

Course number: 088884
Course length: 1.0 day(s)

Course Description

Course Objective: You will understand the importance of the greatest business asset—knowledge—and the aspects of how to manage it well.

Target Student: This course is intended for senior managers, managers, and supervisors in any type of company.

Prerequisites: There are no prerequisites for this course.

Course Objectives

Upon successful completion of this course, students will be able to:

• examine the basics of knowledge management.
• examine how knowledge management aids organizational learning.
• identify how to implement knowledge management.

Course Content

Lesson 1: Basics of Knowledge Management

Topic 1A: Knowledge Management: Why Now?
Topic 1B: Examine the Knowledge Pyramid
Topic 1C: Identify the Classes of Knowledge

Lesson 2: Knowledge Management and Organizational Learning

Topic 2A: Examine the Knowledge Management Process
Topic 2B: Examine the RICE Model
Topic 2C: Build a Knowledge Culture

Lesson 3: Implementing Knowledge Management

Topic 3A: Implement Knowledge Management Initiatives
Topic 3B: Institute Best Practices