Managing Conflict

Upcoming Class Dates

Course Specifications

Course number: 088641
Course length: 0.5 day(s)

Course Description

This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

Course Objective: You will identify the sources of conflict and how to manage conflict effectively.

Target Student: Any business professional who encounters conflict in the workplace.

Prerequisites: There are no prerequisite skills for this course.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

• develop skills to assess a conflict situation and monitor your reaction to the conflict.
• utilize effective communication techniques to manage conflict in a proactive manner.
• resolve conflict through identifying it's source, and determining and implementing the best solution.

Course Content

Lesson 1: Recognizing Conflict

Topic 1A: Identify Your Personal Reaction to Conflict
Topic 1B: Develop a Healthy Attitude Toward Conflict
Topic 1C: Assess the Situation
Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict

Topic 2A: Actively Listen
Topic 2B: Communicate Effectively
Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict

Topic 3A: Identify the Source of the Conflict
Topic 3B: Determine the Best Solution
Topic 3C: Implement the Solution